How to Get Reviews for Your Business Today
Gaining reviews, although necessary, is not always easy. Businesses oftentimes reach out to their customers to ask them for reviews, even giving them rewards for it, only to receive the cold shoulder. When this happens, regardless of the fact that the business provided excellent service, they could still suffer. If you are a business owner, you could be facing the same issues, too. Luckily, RevuCue knows all about how you can gain those reviews your business needs. Take a look at our top practices below to help you get the spotlight you deserve today.
Timing is everything. Always ask for a review immediately after services are rendered or the customer has had some time to use your product/service. If you wait too long, they are more than likely to ignore your request because a) they have already forgotten about it or b) they are not concerned with their experience anymore. Typically a customer will be more willing to provide a review right after they have been satisfied. They want to support you the way you supported them. On the other hand, the same can be said for customers who have not had such a great experience. When they feel strongly about something, good or bad, the best time for a review is when their experience is fresh.
Most people use Google and Facebook for everything. These two platforms will be the easiest to score online reviews for because most users will not register an account on a new website just to leave a review. The simpler the process, the more likely they will leave a review. And since many people spend their day unwinding by browsing social platforms, it’s a good idea to have a spot for your reviews on those sites where they can easily access/locate them.
Review Request Email Customization
In RevuCue, you have the option to create a personalized message for your review outreach emails. This step can definitely help you avoid generic-looking emails. When your email looks exciting and even a little fun, that customers might feel more inclined to leave a review. Maybe they like the way the email is set up and want to give a review just for that. Creativity can go a long way in business success. To customize your email when using RevuCue, be sure to go under Review Settings > Templates. You can tailor your message to include raiting requests, reminder messages, and more.
When using RevuCue, your customer is sent an email request to provide a review. You may add as many customers as you want to the email request at any given time, but we generally recommend adding a maximum of 20 users per day. This helps to avoid your emails getting marked as spam. It is better to be certain that 20 people will receive the request than none at all.
When a customer is prompted to provide a review, chances are they will promise to do so later and risk forgetting. However, if you offer incentives, you may begin to see more reviews shuffling in. For example, if a sandwich shop promises a free sub to a customer that gives a review, the possibility of a customer leaving a review will increase. The free sub costs nothing to them besides a simple review that takes a second. If you can help them, they will help you in return.
Go Slow And Steady
Instead of trying to score a bunch of reviews at once, integrate the use of RevuCue with your current sales process in order to score reviews over time. Getting 1 review per week is better than getting 10 in one week and then not getting any for months. As the old saying goes, slow and steady wins the race.
Having RevuCue on your side can only help your business flourish even more. Our goal is to get you where you need to be. If you are still unsure about RevuCue, don’t worry! Sign up now to start your 14-day free trial with us at no risk to you or your business. For any further questions or advice, be sure to contact us. We would love to hear from you!